消费者是企业最大的财富，没有信赖为基础，再多的广告也不能真正打动消费者的心，而对于婴幼儿产品生产商来说消费者的信赖更显得尤为重要。产品的性能、品质、服务等方面组成了建立消费者与厂商之间信任的桥梁。为了更加贴近消费者，飞鹤乳业、光明乳业、蒙牛、惠氏、贝因美等等都纷纷开通了400全国统一服务热线。   其手机可以拨打，主、被叫分摊付费的方式，更加方便了消费者与企业的沟通，全新的服务平台也给予了企业更为优质和专业的服务形象，这种贴心的服务无疑能为这些乳制品企业在洗牌前夜博得一个更好的位置。   “400电话”依托400呼叫中心平台为核心。企业可以将它作为“24小时客服热线”或“总机号码”对外公布，同时还可以实现24小时IVR自动应答服务，可为企业量身订做个性化语音服务流程，如企业简介、产品简介、前置语音广告等等；智能话务分配，实现虚拟总机、一号通、电话自动转接功能；语音信箱等丰富多彩的服务应用。

The consumer is the biggest wealth of the enterprise. Without the basis of trust, more advertisements can not really touch the hearts of consumers, but for the baby products manufacturers, the trust of consumers is even more important. The product's performance, quality and service form a bridge to build trust between consumers and manufacturers. In order to be more close to the consumer, American Dairy, Bright Dairy, Mengniu, Wyeth, Beingmate and so on have opened 400 unified national service hotline. You can dial the mobile phone, and called sharing payment way, more convenient for consumers and business communication, a new service platform also gives enterprises more high-quality and professional service image, this service will undoubtedly for the dairy enterprises in the shuffle on the eve of Bo to get a better position. "400 phone", relying on the 400 call center platform as the core. The enterprise can use it as the "24 hour customer service hotline" or "switchboard number" announced, at the same time also can achieve 24 hours of IVR automatic answering service that can be tailored for the enterprise personalized voice service processes, such as corporate profiles, product introduction, pre speech advertisement and so on; intelligent traffic distribution, virtual switchboard, 1st, automatic telephone switching application of voice mail service function; the rich and colorful.